Legal Documents

Ben10's Privacy Policy

Your personal information is completely safe with us. Here we transparently explain what data is collected, how it's used, and how it's kept secure.

Last updated: January 1, 2026 Language: English

Summary: ben10 takes your privacy seriously. We only collect what's necessary, never sell your data to third parties, and always act on the basis of your consent.

01

Introduction & scope

Ben10 (ben10-jit.com) is a trusted online Sports Betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") explains how ben10 collects, uses, discloses, and safeguards your personal information.

By using our website, mobile app, or any of our services, you agree to this Privacy Policy. This policy has been prepared in accordance with Bangladesh's information technology and data protection laws.

This Privacy Policy applies to:

  • For users of the ben10 website.
  • For registered members.
  • For ben10 mobile app users.
  • Anyone who contacts our customer support.
02

What information we collect

Ben10 only collects the information needed to serve you better. We never ask for data we don't need. Below is a breakdown of the data we collect by category.

Directly provided information:

Data type Example When it's collected
Identity information Full name, date of birth, gender At the time of registration
Contact information Mobile number, email address During registration & communication
Financial Information Mobile banking number, transaction history At the time of deposit/withdrawal
Identity Verification (KYC) National ID card, passport copy At the time of account verification
Address Information Current address, district During registration & KYC

Automatically collected data:

  • Device information: Device type, operating system, browser version.
  • Log data: IP address, login time, and page visit history.
  • Usage data: Betting history, game preferences, session duration.
  • Location data: Approximate location (derived from IP address), used for geo-blocking purposes only.
  • Cookie data: Session cookies, preference cookies (see the cookies section for details).

Important: Your payment card number or mobile banking PIN is never stored on ben10's servers. All payments are processed through a fully encrypted gateway.

03

How your information is used

Ben10 uses collected information only for specific purposes. We never use your data for anything unnecessary. The primary purposes are:

  • Account management: Managing the registration process, login verification, and account security.
  • Service delivery: Ensuring smooth management of betting, gaming, and transactions.
  • Identity verification: Preventing fraud through completion of the KYC process.
  • Financial transactions: Processing deposits and withdrawals securely.
  • Customer support: Responding to your complaints and inquiries.
  • Legal compliance: Meeting anti-money laundering and other regulatory compliance requirements.
  • Improvement & Analytics: Analyzing usage patterns to improve service quality.
  • Promotional communications: Sending you offers and updates with your consent.

We never sell or rent your information to commercial advertisers. You will be notified before your data is used in any new way.

04

Sharing data with third parties

Ben10 does not typically share your personal information with third parties. However, your information may be shared in the following limited circumstances:

Authorized third parties:

  • Payment processors: Payment gateways such as bKash, Nagad, Rocket, and Upay — used solely to process transactions.
  • KYC Verification Service: Authorized third-party services for identity verification.
  • Technology service providers: Cloud hosting and security service providers, under strict contractual agreements.
  • Legal authorities: When a valid order is received from a court or regulatory authority.

Clear location: ben10 never sells or transfers your information to advertisers, market research firms, or any other third party for commercial purposes.

All third parties we work with are bound by data protection agreements and may only use your information for the specified purpose.

05

Cookie Policy

Ben10's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

  • Essential cookies: For login sessions and account security. Disabling these cookies will prevent the site from functioning properly.
  • Functional cookies: To remember your language, theme, and other preferences.
  • Analytics cookies: To understand which parts of the site are most used. This data is fully anonymized.
  • Security cookies: To detect fraud and unauthorized access.

You can manage or delete cookies from your browser settings. However, disabling essential cookies may limit certain features.

06

Data Protection Measures

Ben10 uses industry-standard technical and administrative measures to protect your data. Our security framework is regularly updated.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Data encryption: Stored sensitive data is kept in encrypted form.
  • Two-factor authentication (2FA): An extra layer of security when logging into your account.
  • Firewall & DDoS Protection: Preventing unauthorized access at the server level.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Employee training: All employees receive regular training on data protection.
  • Access control: Only authorized employees can access the information they need.

In the event of a data breach: In the event of a data breach, ben10 will notify affected users within 72 hours and take immediate steps to resolve the issue.

07

Your privacy rights

As a ben10 user, you have important rights over your own data. We respect these rights and are here to help you exercise them.

  • Right to access: You can find out what information we hold about you.
  • Right to rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to erasure: You can request deletion of your data under certain circumstances.
  • Right to restrict processing: You can request that we stop using your information for any specific purpose.
  • Right to data portability: You can receive a copy of your data in a machine-readable format.
  • Right to object: You can object to certain types of data processing.
  • Right to withdraw consent: You can opt out of promotional communications at any time.

To exercise this right support@ben10-jit.comSend us an email and we'll respond within 30 days.

08

Data retention period

Ben10 does not retain your data longer than necessary. Retention periods by data type are outlined below:

Data type Retention Period
Account data (active) Until account closure
Transaction history 7 years after account closure
KYC Documents Up to 5 years as required by law
Customer Service Records 3 years from last contact
Log Files Up to 12 months
Cookie Data Until session ends or a maximum of 1 year

Once the retention period expires, data is securely deleted or fully anonymized.

09

Privacy Policy changes

Ben10 may update this Privacy Policy from time to time. Changes may occur due to service improvements, legal requirements, or the adoption of new technologies.

  • Any changes to the policy will be published on this page and the "Last Updated" date will be revised accordingly.
  • For significant changes, advance notice will be sent to your registered mobile number or email.
  • Continued use of our services after any changes will be considered your acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.
10

Contact & complaints

For any privacy-related questions, requests, or complaints, please contact our data protection team:

  • Email: support@ben10-jit.com
  • Live Chat: Click the chat button at the bottom right of the site.
  • Response time: Typically within 3–5 business days.

We respect your privacy and handle all requests with care.


🔐 Why Your Data Is Safe with ben10

We protect your privacy through both technology and policy.

End-to-end encryption

Every transaction and personal detail you share is protected by 256-bit SSL encryption. No third party can intercept your data in transit.

KYC Verification System

Identity is verified during registration to prevent fraud and unauthorized access, ensuring only genuine users can access the platform.

Two-Factor Authentication

OTP verification is active at login. Even if someone knows your password, they cannot access your account.

Your data is never sold

Ben10 never sells your personal information to advertisers or third parties. Your data is used solely to provide you with our services.

Regular security audits

Third-party cybersecurity experts audit our systems every month. Any vulnerabilities found are addressed promptly.

You're in control

You can request to update your information, opt out of promotional messages, or delete your account at any time from Profile Settings.


Your privacy rights at a glance

As a ben10 user, you can exercise these rights at any time.

Right to Access Information

The right to full transparency about what data we hold on you.

Right to rectification

Request corrections to any inaccurate information at any time.

Right to Erasure

Request permanent deletion of your data under certain circumstances.

Right to data portability

Download a copy of all your data.

Right to restrict processing

Restrict the use of your data for specific purposes, temporarily or permanently.

Right to Opt-Out

Opt out of promotional messages and marketing communications at any time.

Start betting safely today

You've reviewed ben10's Privacy Policy. Your data is fully protected. Register with confidence and join millions of members across Bangladesh.

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